Abstract landscapes in oil and cold wax by John F. Clément
Before the Corona 19 crisis hit, we went to Omer Deserres to have some of my paintings framed. Finally this past weekend we were able to pick them up.
But not without a surprise! The girl who took the order had messed up the measurements, so the price we agreed on were suddenly 33,59 dollars more expensive. It’s not the amount that matters, but merely the principle.
Because, why do we have to pay extra for their mistake.
With a price of 448,86 instead 415,27 and all the money I’ve spent there previously. In my opinion that is very unprofessional practice and poor customer service.
The guy who handled the sale was of course sorry and offered a 15 % discount on our next framing. Right! -On top of that, they just lost an extra sale.
Will I recommend anyone to have their art framed there - I don’t think so. It was a first and surely last time I will have anything framed at Deserres. And for future Art supplies I will probably go some where else.
I just hope Deserres found it worth it.
UPDATE!
Had a nice phone call from Deserres today. They were so sorry for all this and of course I’ll get reimbursed. Great!
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